Pallitathya Help-line is another project under Pallitathya Programme, which  provides villagers a set of mobile phone numbers to make a specific query on any livelihood matters or to send some urgent information to D.Net for further action. The call is answered by a specialist at the ‘help-desk’ located at D.Net’s headquarter. At present D.Net provides ‘help-line’ services in four villages of Nilphamari, Bagerhat, Netrokona and Noakahli districts. There are four bare-foot women mobile-phone operators who work as infomediary.

The research phase of the programme was supported by Global Knowledge Partnership. D.Net is now preparing for lunching of country wide “People’s Call Centre”  (Teletathya) based on of the success of  ` help line ’ .

The helpline project received Gender & ICT Award 2005, awarded by GKP and Association for Progressive Communications Women‘s Networking Support Programme (APC WNSP).